No. | Criterion | Stars |
A. GENERAL |
A.1. | Maintenance standard suitable for the number of stars |  | | | 1 | 2 | 3 | 4 | 5 |
A.2. | Member of HORESTA | 1 | 2 | 3 | 4 | 5 |
A.3. | Inspected on a yearly basis by the classifications secretariat | 1 | 2 | 3 | 4 | 5 |
A.4. | Satisfying quality of furniture and equipment suitable for the number of stars
Satisfying quality is defined as the quality which would normally be expected in other facilities with the same classification. In the event that this criterion results in a reduction in comparison to the current number of stars, the classifications inspector's evaluation requires approval by the Classification Board | 1 | 2 | 3 | 4 | 5 |
A.5. | Eliminated | | | | | |
A.6. | Satisfying cleaning standard
Separate cleaning guide is availeble upon request | 1 | 2 | 3 | 4 | 5 |
A.7. | Eliminated | | | | | |
No. | Criterion | Stars |
B. COMMON AREAS AND –FACILITIES |
B.1. Sanitary installations for shared use |
B.1.1. | At least 1 toilet per 10 rooms without ensuite toilets | | | | 1 | 2 | | | |
B.1.2. | Toilets on all individual floors containing rooms without ensuite toilet facilities | | 2 | | | |
B.1.3. | Hanging rack in toilet facilities | 1 | 2 | | | |
B.1.4. | Ventilation in toilet facilities | 1 | 2 | | | |
B.1.5. | Clear signage for toilet facilities | 1 | 2 | | | |
B.1.6. | Permanent night light or sensor based lights by paths/ hall ways leading to toilet facilities | 1 | 2 | | | |
B.1.7. | Rubbish dispenser in toilet facilities | 1 | 2 | | | |
B.1.8. | At least 1 bathroom per 10 bedrooms without ensuite bathroom facilities | 1 | 2 | | | |
B.1.9. | Bathroom facilities on all individual floor containing rooms without ensuite bathroom facilities | | 2 | | | |
B.1.10. | Clothes rack inside bathroom facilities | 1 | 2 | | | |
B.1.11. | Soap dish or –dispenser inside bathroom facilities | 1 | 2 | | | |
B.1.12. | Mirror in bathroom | 1 | 2 | | | |
B.1.13. | Rubbish dispenser in bathroom facilities | 1 | 2 | | | |
B.1.14. | Soap in toilet facilities | 1 | 2 | | | |
B.1.15. | Towel or towel dispenser in toilet facilities | 1 | 2 | | | |
B.2. Meals |
B.2.1. | Breakfast | | | | 1 | 2 | 3 | 4 | 5 |
B.2.2. | Possibility of breakfast being served in the bedroom | | | | 4 | 5 |
B.2.3. | Dining room | | 2 | 3 | 4 | 5 |
B.2.4. | Restaurant with table serving. There must be a variety of dishes to choose from, incl. warm dishes, so that the guests can choose from what corresspond to starters, main courses and desserts. The food must be served no later than 30 minutes after the order has been taken. (Open for orders seven days a week from 6 pm to 9.30 pm)
An evening buffet may fulfill the criteria as long as it consists of dishes, which corresspond to starters, main courses and desserts. | | | | 4 | |
B.2.5. | A la carte restaurant (open seven days of the week where the kitchen can take orders between the hours of 12pm and 2pm and the hours of 6pm and 9.30pm)
A a la carte restaurant is defined as a restaurant offering a choice of at least 3 starters, 3 main courses and 3 desserts, which can all be ordered at the table and from a menu card. | | | | | 5 |
B.3. Technical facilities available for guests |
B.3.1. | Telephone that can make external calls must be available 24 hours per day | | | | 1 | 2 | 3 | 4 | 5 |
B.3.2. | Telephone that can make external calls, which allows for the guest to talk undisturbed, must be available during the opening hours of the reception | | | 3 | 4 | 5 |
B.3.3. | Fax machine | | | 3 | 4 | 5 |
B.3.4. | Photo copying | | | | 4 | 5 |
B.3.5. | Eliminated | | | | | |
B.3.6. | Eliminated | | | | | |
B.3.7. | Guest PC with internet access available during opening hours of the reception | | | 3 | 4 | 5 |
B.4. Other rooms and facilities for the guest to use |
B.4.1. | Hall or reception area with seating areas | | | | | | | 4 | 5 |
B.4.2. | Cloakroom, possibly unstaffed | | | 3 | 4 | 5 |
B.4.3. | Bar or other possibility for purchasing refreshments | | 2 | 3 | | |
B.4.4. | Bar | | | | 4 | 5 |
B.4.5. | At least 1 toilet with sink, that has hot and cold water, on the same floor as public areas or 1 floor above or below. | 1 | 2 | 3 | 4 | 5 |
B.4.6. | Indoor swimming pool (minimum 26 degrees Celsius) and/or professional staffed gym which consist of a selection of exercise machines as well as changing rooms and shower facilities and/or wellness facilities | | | | | 5 |
B.4.7. | Public areas are generally compelling and well-maintained and of a standard and quality that is comparable to that of other 4 star hotels | | | | 4 | |
B.4.8. | Public areas are exclusive and well-maintained and of a standard and quality that is comparable to that of other 5 star hotels | | | | | 5 |
B.5. Accessibility |
B.5.1. | It is possible for guests to get in if the hotel is closed during the night | | | | 1 | 2 | 3 | | |
B.5.2. | A receptionist or other member of staff is available during the day time | | | 3 | | |
B.5.3. | The reception staff must be immediately available during the daytime | | | | 4 | |
B.5.4. | Eliminated | | | | | |
B.5.5. | Eliminated | | | | | |
B.5.6* | At least 1 lift from the reception floor to all floors containing rooms, if there are 3 or more floors of rooms other than the reception floor. | | | 3 | | |
B.5.7* | At least 1 lift from the reception floor to all floors containing rooms, if there are 2 or more floors of rooms apart from the reception floor | | | | 4 | |
B.5.8* | At least 1 lift from the reception floor to all floors containing rooms, if there is 1 or more floors of rooms apart from the reception floor | | | | | 5 |
* | when evaluating the lifts it is a requirement that these have both an acceptable collective capacity in comparison to the size and interior of the building as well as an acceptable size. | | | | | |
B.5.9 | The reception must be staffed 24 hours a day | | | | | 5 |
B.6. Other facilities available to guests Service offerings should be made clear to the guest in the room – for example through mention in the room’s information folder in all relevant languages. |
B.6.1. | Possibility of shoe polishing | | | | | | 3 | 4 | |
B.6.2. | Shoe polishing service and shoe polishing kit in the room | | | | | 5 |
B.6.3. | Safety box for valuables | | | 3 | 4 | 5 |
B.6.4. | Luggage transport service | | | | | 5 |
B.6.5. | Toiletry articles and newspapers, if these are not offered elsewhere | | | 3 | 4 | 5 |
B.6.6. | Eliminated | | | | | |
B.6.7. | Gift service during the opening hours of the shops | | | | | 5 |
B.6.8. | Taxi- and car rental service | | | 3 | 4 | 5 |
B.6.9. | Booking service | | | | 4 | 5 |
B.6.10. | Eliminated | | | | | |
B.6.11. | Possibility of paying with foreign currency | | | 3 | 4 | 5 |
B.6.12. | 24 hours laundry service with laundry bag in all rooms | | | | 4 | 5 |
B.6.13.* | 24-hours dry cleaning service (although not on Sundays and holidays) | | | | | 5 |
B.6.14.* | 24-hour room service with beverages and snacks or a minibar in every room. The minibar must contain a small selection of snacks. Availability of ice cubes. | | | | 4 | |
B.6.15.* | 24 hours room service with beverages and snacks. Availability of ice cubes. A la carte menu available until 10 pm, hereafter a small choice of cold and warm dishes should be available to the guests. | | | | | 5 |
* | The selection should be available from a room service menu in the rooms | | | | | |
B.6.16. | Possibility of having a sandwich or similar outside the restaurant’s opening hours | | | | 4 | |
B.6.17. | Eliminated | | | | | |
B.6.18. | An iron and ironing board should be available to the guests - and must be of a good, safe and modern quality | | | 3 | | |
B.6.19. | 60-minutes ironing and clothes press service | | | | | 5 |
B.6.20. | Wake up call available | | | 3 | 4 | 5 |
B.6.21. | Adaptors for electricity outlets available to guests | | | 3 | 4 | 5 |
B.6.22. | Accepts a minimum of 2 international credit cards | | | 3 | 4 | 5 |
B.6.23. | Eliminated | | | | | |
B.6.24. | Hairdryer available to the guests - and must be of a good, safe and modern quality | | | | 3 | |
B.6.25. | If an iron and ironing board - that must be of a good, safe and modern quality - is not in the room then it must be immediately available and delivered to the room. | | | | 4 | |
No. | Criterion | Stars |
C. ROOMS The criteria for the rooms are minimum requirements, which means that all rooms should meet the criteria. |
C.1. General |
C.1.1. | Eliminated | | | | | | | | |
C.1.2. | Eliminated | | | | | |
C.1.3. | Sound proof windows where required | | | 3 | 4 | 5 |
C.1.4. | Night turndown available | | | | | 5 |
C.2. Ventilation |
C.2.1. | At least 1 window that can be opened or a ventilation system | | | | 1 | 2 | 3 | 4 | 5 |
C.3.Interior |
C.3.1. | Curtain or other non-transparent window cover | | | | 1 | 2 | 3 | 4 | 5 |
C.3.2. | Curtain of satisfying light eliminating quality | | | 3 | 4 | 5 |
C.3.3. | Eliminated | | | | | |
C.3.4. | Table | 1 | 2 | | | |
C.3.5. | Eliminated | | | | | |
C.3.6. | 1 chair per bed | 1 | 2 | 3 | | |
C.3.7. | 1 comfortable chair or sofa seat per permanent bed | | | | 4 | 5 |
C.3.8. | Full body length mirror in addition to the bathroom mirror situated above the wash basin | | | 3 | 4 | 5 |
C.3.9. | Wardrobe with shelves or drawers as well as 2 individual and 2 double hangers per bed. (metal wire hangers or others at risk of rusting are not acceptable) | 1 | 2 | 3 | | |
C.3.10. | Wardrobe with shelves or drawers as well as min. 3 individual and 3 double hangers per bed. At least 1 hanger per bed should be for skirts. (the hangers should be of similar good quality) | | | | 4 | 5 |
C.3.11. | Paper basket | 1 | 2 | 3 | 4 | 5 |
C.3.12. | Eliminated | | | | | |
C.3.13. | 2 tables, one of which can be used as a work desk | | | 3 | | |
C.3.14. | Eliminated | | | | | |
C.3.15. | Safety box | | | | | 5 |
C.3.16. | Generally luxuriously decorated - equipped with furniture, fixtures and equipment in a uniform high quality and of a standard comparable to that of other 4 star hotels | | | | 4 | |
C.3.17. | Beds should be made and must not be folding beds or bunk beds. The mattress must be of a good quality and not torn or badly maintained | | | 3 | 4 | 5 |
C.3.18. | Eliminated | | | | | |
C.3.19. | Eliminated | | | | | |
C.3.20. | Eliminated | | | | | |
C.3.21. | One extra pillow per permanent bed | | | | 4 | 5 |
C.3.22. | Coffee table and a table that can be used as a work desk | | | | 4 | 5 |
C.3.23. | An iron and ironing board - that must be of a good, safe and modern quality | | | | | 5 |
C.3.24. | Generally well-maintained and of exclusive design and equipped with furniture, fixtures and equipment of a very high quality and standard comparable to that of other 5 star hotels | | | | | 5 |
C.3.25. | Minibar | | | | | 5 |
C.3.26. | Storage space by the bed | | | | 4 | 5 |
C.4.Sanitary facilities |
C.4.1. | Wash basin with hot and cold water and soap in the room or in the en suite bathroom | | | | 1 | 2 | 3 | 4 | 5 |
C.4.2. | Private en suite bathroom
An en suite bathroom is defined as a separate room directly adjoined to the bedroom, separated from this by a door and equipped with a bathtub and/or a shower, ventilation and light as well as a toilet, unless this is to be found in a separate en suite room. | 3 | 4 | 5 |
C.4.3. | Eliminated | | | | | |
C.4.4. | Shampoo | | | 3 | 4 | 5 |
C.4.5. | Showergel | | | 3 | | |
C.4.6. | If 4 stars please refer to criteria C.4.20
Showergel, face wipes (disposable) and lotion + assortment of additional products | | | | | 5 |
C.4.7. | Mirror above the wash basin | 1 | 2 | 3 | 4 | 5 |
C.4.8. | Shelf or storage space for toiletries | 1 | 2 | 3 | 4 | 5 |
C.4.9. | Hair dryer of a good, safe and modern quality | | | | 4 | 5 |
C.4.10. | 1 glass per person | 1 | 2 | 3 | 4 | 5 |
C.4.11. | 1 regular size towel per person min. 0,5 m2 | 1 | | | | |
C.4.12. | 2 regular size towels per person, one must be min. 0,5 m2 | | 2 | | | |
C.4.13. | 1 regular size towel (min. 0,5 m2) and 1 bath towel (min 0,98 m2) per person | | | 3 | | |
C.4.14. | Bath mat | | | | 4 | 5 |
C.4.15. | En suite bathroom for a minimum of 40% of the rooms. The bathroom must be directly linked to the bedrooms
An en suite bathroom is defined as a separate room directly adjoined to the bedroom, separated from this by a door and equipped with a bathtub and/or a shower, ventilation and light as well as a toilet, unless this is to be found in a separate en suite room. | | 2 | | | |
C.4.16. | 1 regular size towel (min.0,5 m2) and 1 bath towel (min. 0,98 m2) per person | | | | 4 | |
C.4.17. | 1 regular towel (min.0,5 m2) and 1 bath sheet (min. 1,2 m2) per person | | | | | 5 |
C.4.18. | 1 dressing gown per bed | | | | | 5 |
C.4.19. | Bathroom can be heated to at least 21 degrees Celsius | | | | 4 | 5 |
C.4.20. | Showergel, face wipes (disposable) and lotion | | | | 4 | |
C.5. Electrical fittings |
C.5.1. | Bedside lamp | | | | 1 | | | | |
C.5.2. | 1 bedside lamp pr. bed | | 2 | 3 | 4 | 5 |
C.5.3. | Good lightning in the toilet/bathroom
(175 lux by the mirror) | 1 | 2 | 3 | 4 | 5 |
C.5.4. | Electrical plug by mirror | | 2 | 3 | 4 | 5 |
C.5.5. | Easy accessible and available electrical outlet (including for PCs) by the work desk | | | 3 | 4 | 5 |
C.5.6. | Desk light on or beside work desk | | | | 4 | 5 |
C.6. Temperature regulation |
C.6.1. | Central heating or other adjustable climate control | | | | 1 | 2 | 3 | 4 | 5 |
C.6.2. | Possibility of cooling the room | | | | | 5 |
C.7. Radio, TV and telephone |
C.7.1. | Radio, if it is not included in the TV set | | | | | | 3 | 4 | 5 |
C.7.2. | TV with remote control | | | 3 | | |
C.7.3. | Contemporary TV/media of high quality with remote control and at least one English speaking news channel. Film viewing in the room must be available. The size of the screen must be no lest than 20 inches | | | | 4 | |
C.7.4. | Fixed telephone that can make and receive external calls | | | | 4 | 5 |
C.7.5. | Eliminated | | | | 4 | |
C.7.6. | Internet access from all rooms and of a contemporary speed and quality | | | 3 | 4 | 5 |
C.7.7. | Eliminated | | | | | |
C.7.8. | Fixed telephone that can make and receive external calls or a comparable mobile telephone solution | | | 3 | | |
C.7.9. | Contemporary TV/media of high quality with remote control and at least one English speaking news channel. Film viewing in the room must be available. The size of the screen must be no less than 26 inches | | | | | 5 |
C.8. Room size
Valid for the design of new rooms as well as extensions to existing buildings, that are taken into use after June 30th 1999. |
C.8.1.* | Double room at least 18m2 Single room at least 14m2 | | | | | | 3 | | |
C.8.2.* | Double room at least 24m2 Single room at least 16m2 | | | | 4 | |
C.8.3.* | Double room at least 26m2 Single room at least 18m2 | | | | | 5 |
* | The area is measured on the interior walls, but including the bathroom/toilet and possible entrance area. | | | | | 5 |
