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    Classification


    A sign at the hotel entrance indicates that the hotel has been classified.
    All Danish hotels associated with HORESTA which have at least 40 beds have been classified on a scale ranging from 1-5 stars. The classification scheme is based upon objective criteria, i.e. the presence or absence of a wide range of facilities and services. The number of stars is therefore not indicative of subjective features such as atmosphere, quality of food and service, location or view. If "Hotel Garni" is displayed on the sign or listed here on www.hotel.dk, it means that the hotel restaurant usually only serves breakfast.

    No Stars
    The hotel is a member of the industry organisation, HORESTA, but has chosen not to be part of the star classification.

     
    The hotel has been classed as 1 star by HORESTA
    The rooms contain the necessary furniture for staying away from home. There is a wash basin in every room and the hotel offers breakfast.

     
    The hotel has been classed as 2 stars by HORESTA
    The rooms contain the necessary furniture for staying away from home. There is a wash basin in every room and some rooms have ensuite bath and toilet facilities. Breakfast is offered.


    The hotel has been classed as 3 stars by HORESTA
    Every room has its own ensuite bathroom as well a work desk, TV and radio. The hotel offers access to a computer with internet access. Larger hotels offer non-smoking rooms.


    The hotel has been classed as 4 stars by HORESTA
    The general interior decoration is of a high standard. The rooms contain a minibar, TV with international channels and comfortable furniture. Rooms with internet access are available. The hotel contains a restaurant and the reception is staffed at all hours.


    The hotel has been classed as 5 stars by HORESTA
    Luxurious interior. All rooms have air conditioning, safety box and internet access. The furniture is comfortable and of a high quality. The hotel contains a restaurant and a staffed gym or indoor swimming pool. The reception is staffed at all hours.

    Star Classification
    Every star classified hotel is a member of the industry organisation, HORESTA. The classification is verified at least once every year to ensure that the hotels meet the requirements of their current classification.

    HORESTA Guarantee
    As a guest of a HORESTA hotel, you are protected by a special guarantee. HORESTA has developed a guarantee fund, which ensures that all decisions made by the complaints board for the Hotel, Restaurant and Tourism industry will be sanctioned.

    Classifications criteria
    Next to each criterion it is advised for which star classification the criterion has to be met.

    Dispensation
    In special cases where, for example, the building’s interior etc. calls for such, there may be dispensation given on individual points in the criteria. Such dispensation, however, will always require the official approval of the classifications council, and thus individual applications, as well as any required and relevant documentation such as protection acts or drawings, is to be sent to the council prior to the approval.

    No.
    Criterion
    Stars
    A. GENERAL
    A.1.
    Maintenance standard suitable for the number of stars
    1
    2
    3
    4
    5
    A.2.
    Member of HORESTA
    1
    2
    3
    4
    5
    A.3.
    Inspected on a yearly basis by the classifications secretariat
    1
    2
    3
    4
    5
    A.4.
    Satisfying quality of furniture and equipment suitable for the number of stars Satisfying quality is defined as the quality which would normally be expected in other facilities with the same classification. In the event that this criterion results in a reduction in comparison to the current number of stars, the classifications officers’ evaluation requires approval by the classifications council.
    1
    2
    3
    4
    5
    A.5.
    Acceptable cleaning standard Acceptable cleaning standard is defined as: No noticeable dirt. A little dirt/dust in hard to reach corners, under wardrobes and the like is accepted. 
    1
    		       
    A.6.
    Satisfying cleaning standard  Satisfying cleaning standard is defined as: No noticeable dirt/dust anywhere. i.e. no dust in hard to reach corners, drawers, behind radiators etc. 
    		 
    2
    3
    		   
    A.7.
    Very high cleaning standard Very high cleaning standard is defined as:  There is no dirt/dust. Not even when test-touching picture frames, door frames or chandeliers. Any water or heating apparatus is clean and free of lime scale and the shower curtain is clean.
    		     
    4
    5
    No.
    Criterion
    Stars
    B. COMMON AREAS AND –FACILITIES 
    B.1. Sanitary installations for shared use
    B.1.1.
    At least 1 toilet per 10 rooms without ensuite toilets 
    1
    2
    		     
    B.1.2.
    Toilets on all individual floors containing rooms without ensuite toilet facilities 
    		 
    2
    		     
    B.1.3.
    Hanging rack in toilet facilities
    1
    2
    		     
    B.1.4.
    Ventilation in toilet facilities
    1
    2
    		     
    B.1.5.
    Clear signage for toilet facilities
    1
    2
    		     
    B.1.6.
    Permanent night light or sensor based lights by paths/ hall ways leading to toilet facilities
    1
    2
    		     
    B.1.7.
    Rubbish dispenser in toilet facilities
    1
    2
    		     
    B.1.8.
    At least 1 bathroom per 10 bedrooms without ensuite bathroom facilities 
    1
    2
    		     
    B.1.9.
    Bathroom facilities on all individual floor containing rooms without ensuite bathroom facilities 
    		 
    2
    		     
    B.1.10.
    Clothes rack inside bathroom facilities
    1
    2
    		     
    B.1.11.
    Soap dish or –dispenser inside bathroom facilities
    1
    2
    		     
    B.1.12.
    Mirror in bathroom
    1
    2
    		     
    B.1.13.
    Rubbish dispenser in bathroom facilities
    1
    2
    		     
    B.1.14.
    Soap in toilet facilities
    1
    2
    		     
    B.1.15.
    Towel or towel dispenser in toilet facilities 
    1
    2
    		     
    B.2. Meals
    B.2.1.
    Breakfast
    1
    2
    3
    4
    5
    B.2.2.
    Possibility of breakfast being served in the bedroom
    		     
    4
    5
    B.2.3.
    Separate dining room
    		 
    2
    3
    4
    5
    B.2.4.
    A la carte restaurant (open at least 6 nights per week where the kitchen can take orders between 6pm and 9.30pm)  A la carte is defined as a restaurant offering a choice of at least 3 starters, 3 main courses and 3 desserts, which can all be ordered at the time of the meal. 
    		     
    4
    		 
    B.2.5.
    A la carte restaurant (open all days of the week where the kitchen can take orders between the hours of 12pm and 2pm and the hours of 6pm and 9.30pm) an evening buffet may satisfy the criteria as long as it contains courses which can be served at the table.  A la carte is defined as a restaurant offering a choice of at least 3 starters, 3 main courses and 3 desserts, which can all be ordered at the time of the meal. 
    		       
    5
    B.3. Technical facilities available for guests
    B.3.1.
    External telephone line available 24 hours per day 
    1
    2
    3
    4
    5
    B.3.2.
    At least 1 telephone booth or cover that allows for private and uninterrupted conversation.  A wireless telephone available in the reception area meets this requirement. 
    		 
    2
    3
    4
    5
    B.3.3.
    Fax machine
    		   
    3
    4
    5
    B.3.4.
    Photo copying
    		     
    4
    5
    B.3.5.
    Ice dispenser or possibility of having ice brought to the room
    		     
    4
    5
    B.3.6.
    Eliminated 
    		         
    B.3.7.
    Guest PC with internet access available during opening hours of the reception 
    		   
    3
    4
    5
    B.4. Other rooms and facilities for the guest to use
    B.4.1.
    Hall or reception area with seating spaces
    		   
    3
    4
    5
    B.4.2.
    Cloakroom, possibly unstaffed
    		   
    3
    4
    5
    B.4.3.
    Bar or other possibility for purchasing refreshments 
    		 
    2
    3
    		   
    B.4.4.
    Bar
    		     
    4
    5
    B.4.5.
    At least 1 toilet with sink, that has hot and cold water, on the same floor as public areas or 1 floor above or below.
    1
    2
    3
    4
    5
    B.4.6.
    Indoor swimming pool and/or staffed gym  The gym – with trained staff – should contain a selection of exercise machines as well as changing rooms and shower facilities. 
    		       
    5
    B.4.7.
    Public areas are generally luxuriously decorated 
    		       
    5
    B.5. Accessibility
    B.5.1.
    It is possible for guests to get in if the hotel is closed during the night
    1
    2
    3
    		   
    B.5.2.
    A receptionist or other member of staff is available during the day time
    		   
    3
    		   
    B.5.3.
    The reception is staffed 24 hours per day  For this criteria to be met, a minimum of a door phone to the hotel, functioning every day of business, if the door is locked at night. If the door phone is used, this should be answered immediately and shortly thereafter the person on duty should arrive at the door. Both external and internal phone calls should likewise be answered 24 hours per day. Immediately after the call the staff member on duty should be able to meet at the hotel. If it is chosen for criteria B.3.5., B.6.13. or C.3.14.: to offer the staff dependent solution, there has to be a duty manager available 24 hours per day. 
    		     
    4
    5
    B.5.4.
    Access to rooms without passing through the restaurant  
    		   
    3
    4
    5
    B.5.5.
    Eliminated
    		         
    B.5.6*
    At least 1 lift from the reception floor to all floors containing rooms, if there are 3 or more floors of rooms other than the reception floor.
    		   
    3
    		   
    B.5.7*
    At least 1 lift from the reception floor to all floors containing rooms, if there are 2 or more floors of rooms apart from the reception floor
    		     
    4
    		 
    B.5.8*
    At least 1 lift from the reception floor to all floors containing rooms, if there is 1 or more floors of rooms apart from the reception floor
    		       
    5
    *
    when evaluating the lifts it is a requirement that these have both an acceptable collective capacity in comparison to the size and interior of the building as well as an acceptable size.
    		         
    B.6. Other facilities available to guests
    Service offerings should be made clear to the guest in the room – for example through mention in the room’s information folder in all relevant languages. 
    B.6.1.
    Possibility of shoe polishing
    		   
    3
    		   
    B.6.2.
    Shoe polishing service
    		       
    5
    B.6.3.
    Safety box for valuables 
    		   
    3
    4
    5
    B.6.4.
    Luggage transport service
    		       
    5
    B.6.5.
    Toiletry articles and newspapers, if these are not offered elsewhere
    		   
    3
    4
    5
    B.6.6.
    Eliminated
    		         
    B.6.7.
    Possibility for buying exclusive gift articles, souvenirs etc. 
    		       
    5
    B.6.8.
    Taxi- and car rental service
    		   
    3
    4
    5
    B.6.9.
    Booking service
    		     
    4
    5
    B.6.10.
    Eliminated
    		         
    B.6.11.
    Possibility of paying with foreign currency
    		   
    3
    4
    5
    B.6.12.
    48-hours laundry and dry cleaning service with laundry bag in all rooms 
    		     
    4
    5
    B.6.13.*
    24-hour room service with drinks and snacks or minibar in every room with a small selection of snacks
    		     
    4
    		 
    B.6.14.*
    24-hour room service with drinks, snacks, sandwiches or similar
    		       
    5
    B.6.15.*
    Room service until 11pm including warm and cold courses
    		       
    5
    *
    the selection should be available from a room service menu in the rooms
    		         
    B.6.16.
    Possibility of having a sandwich or similar outside the restaurant’s opening hours
    		     
    4
    		 
    B.6.17.
    Possibility of secretarial services
    		       
    5
    B.6.18.
    Iron and ironing board available to guests
    		   
    3
    4
    5
    B.6.19.
    60-minutes ironing and clothes press service 
    		       
    5
    B.6.20.
    Wake up call available
    		   
    3
    4
    5
    B.6.21.
    Adaptors for electricity outlets available to guests
    		   
    3
    4
    5
    B.6.22.
    Accepts a minimum of 2 international credit cards
    		   
    3
    4
    5
    B.6.23.
    Shoe polishing machine, disposable shoe polishing kit or shoe polishing service available
    		     
    4
    		 
    No.
    Criterion
    Stars
    C. ROOMS
    The criteria for the rooms are minimum requirements, which means that all rooms should meet the criteria. 
    C.1. General
    C.1.1.
    Suite(s) available
    		       
    5
    C.1.2.
    Eliminated
    		         
    C.1.3.
    Sound proof windows where required
    		   
    3
    4
    5
    C.1.4.
    Night turndown available
    		       
    5
    C.2. Ventilation
    C.2.1.
    At least 1 window that can be opened or a ventilation system  
    1
    2
    3
    4
    5
    C.3.Interior
    C.3.1.
    Curtain or other non-transparent window cover 
    1
    2
    3
    4
    5
    C.3.2.
    Curtain of satisfying light eliminating quality
    		   
    3
    4
    5
    C.3.3.
    Eliminated
    		         
    C.3.4.
    Table
    1
    2
    		     
    C.3.5.
    Suitcase stand or shelf
    		   
    3
    4
    5
    C.3.6.
    1 chair per bed
    1
    2
    3
    		   
    C.3.7.
    1 arm chair or sofa seat per permanent bed
    		     
    4
    5
    C.3.8.
    Full length mirror as well as bathroom mirror above the wash basin
    		   
    3
    4
    5
    C.3.9.
    Wardrobe with shelves or drawers as well as 2 individual and 2 double hangers per bed.  (metal wire hangers or others at risk of rusting are not acceptable) 
    1
    2
    3
    		   
    C.3.10.
    Wardrobe with shelves or drawers as well as min. 3 individual and 3 double hangers per bed. At least 1 hanger per bed should be for skirts. (the hangers should be of similar good quality)
    		     
    4
    5
    C.3.11.
    Paper basket
    1
    2
    3
    4
    5
    C.3.12.
    Ash tray (Smoking rooms only)
    1
    2
    3
    4
    5
    C.3.13.
    2 tables, one of which is an office desk, which can be used as a work desk. 
    		   
    3
    		   
    C.3.14.
    Trouser press or ironing board and iron, if not, 60-mins. ironing and clothes pressing service is offered.   A mobile trouser press is accepted if all guests are offered this facility in the case that iron and ironing board is not already offered in the rooms. 
    		     
    4
    		 
    C.3.15.
    Safety box
    		       
    5
    C.3.16.
    Generally luxuriously decorated
    		       
    5
    C.3.17.
    Beds should be made and must not be folding beds or bunk beds
    		   
    3
    4
    5
    C.3.18.
    Eliminated
    		         
    C.3.19.
    At least 1/3 of the rooms should be non-smoking (only a requirement as long as the hotel has more than 40 rooms)
    		   
    3
    4
    5
    C.3.20.
    Furniture, room content and equipment is of a sturdy and equal quality  Sturdy and equal quality is defined as a quality which would normally be expected in other facilities with the same classification.   In the event that this criterion results in a reduction in comparison to the current number of stars, the classifications officer’s evaluation requires approval by the classifications council.  
    		     
    4
    5
    C.3.21.
    One extra pillow per permanent bed
    		     
    4
    5
    C.3.22.
    Permanent coffee table and work desk
    		     
    4
    5
    C.4.Sanitary facilities
    C.4.1.
    Wash basin with hot and cold water in the room or in the ensuite bathroom 
    1
    2
    3
    4
    5
    C.4.2.
    Ensuite bathroom 
    Ensuite bathroom is defined as a separate room directly adjoined to the room, separated from this by a door and equipped with a bathtub and/ or a shower, ventilation and light as well as a toilet, unless this is to be found in a separate ensuite room. 
    3
    4
    5
    C.4.3.
    Hand soap
    		 
    2
    3
    4
    5
    C.4.4.
    Shampoo
    		   
    3
    4
    5
    C.4.5.
    Assortment of at least 4 of the following toiletries: Shower cap, bath foam, shower gel, aftershave lotion, body lotion, eau de toilette, tooth brush, flannel, face wipes (disposable), wet serviettes, disposable shaver, nail file, sewing kit, garment brush, shoe horn, comb, cotton wool buds, tooth picks, tooth floss, first aid plasters, hair conditioner and nail pick.
    		     
    4
    		 
    C.4.6.
    Assortment containing at least 8 of the articles from C.4.5.
    		       
    5
    C.4.7.
    Mirror above the wash basin
    1
    2
    3
    4
    5
    C.4.8.
    Shelf for toiletries
    1
    2
    3
    4
    5
    C.4.9.
    Hair dryer
    		     
    4
    5
    C.4.10.
    1 glass per person
    1
    2
    3
    4
    5
    C.4.11.
    1 towel per person
    1
    		       
    C.4.12.
    2 towels per person
    		 
    2
    		     
    C.4.13.
    1 regular size towel and 1 bath towel per person
    		   
    3
    		   
    C.4.14.
    Bath mat
    		     
    4
    5
    C.4.15.
    Ensuite bathroom for a minimum of 40% of the rooms Ensuite bathroom is defined as a separate room directly adjoined to the room, separated from this by a door and equipped with a bathtub and/ or a shower, ventilation and light as well as a toilet, unless this is to be found in a separate ensuite room.
    		 
    2
    		     
    C.4.16.
    1 regular size towel and 1 bath towel per person  Both size and quality of acceptable standard 
    		     
    4
    		 
    C.4.17.
    1 regular towel and 1 bath towel per person  Towel quality of both towels: min. 500gr/m2. 
    		       
    5
    C.4.18.
    1 dressing gown per bed
    		       
    5
    C.4.19.
    Bathroom can be heated to at least 21 degrees Celsius
    		     
    4
    5
    C.5. Electrical fittings
    C.5.1.
    Bed light
    		 
    2
    		     
    C.5.2.
    1 bed light pr. bed
    		   
    3
    4
    5
    C.5.3.
    Lamp by wash basin
    1
    2
    3
    4
    5
    C.5.4.
    Electrical plug by mirror 
    		 
    2
    3
    4
    5
    C.5.5.
    Electrical plug by work desk
    		     
    4
    5
    C.5.6.
    Desk light on or beside work desk
    		     
    4
    5
    C.6. Temperature regulation
    C.6.1.
    Central heating or other adjustable climate control
    1
    2
    3
    4
    5
    C.6.2.
    Possibility of cooling the room 
    		       
    5
    C.7. Radio, TV and telephone
    C.7.1.
    Radio – possibly built into TV apparatus
    		   
    3
    4
    5
    C.7.2.
    TV with remote control
    		   
    3
    		   
    C.7.3.
    TV with remote control and international channels as well as movie channels or in-house video system. 
    		     
    4
    5
    C.7.4.
    Installed telephone with external line
    		     
    4
    5
    C.7.5.
    Internet access and e-mail access in min. 50% of the rooms. From July 1st 2007: 100% of the rooms and a capacity of at least 1 MB pr. 100 rooms 
    		     
    4
    		 
    C.7.6.
    Internet access and e-mail access in rooms From July 1st 2007: Capacity of at least 1 MB pr. 100 rooms 
    		       
    5
    C.7.7.
    Eliminated
    		         
    C.7.8.
    Installed telephone with external line or mobile telephone solution – the requirements for this can be acquired
    		   
    3
    		   
    C.8. Room size
    Valid for the design of new rooms as well as extensions to existing buildings, that are taken into use after June 30th 1999.
    C.8.1.*
    Double room at least 18m2 
    Single room at least 14m2
    		   
    3
    		   
    C.8.2.*
    Double room at least 24m2 
    Single room at least 16m2
    		     
    4
    		 
    C.8.3.*
    Double room at least 26m2 
    Single room at least 18m2
    		       
    5
    *
    The area is measured on the interior walls, but including the bathroom/toilet and possible entrance area. 
    		       
    5

    HORESTA
    Vodroffsvej 32
    1900 Frederiksberg C
    Tel. +45 35 24 80 80
    horesta@horesta.dk
    www.horesta.dk

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