The hotel staff was pleasant and very accomodating. I have already recommended the hotel to relatives in Copenhagen, who will be in the area for a 90 birthday celebration. The lunch was most delicious . The cook even fixed a Danish special for me. The location is great for quality shopping. There is a bank close by with a ATM machine. There is flower shop, ONSKEBLOMSTEN, located near by which is a must if you are visiting family. I would stay here anytime, I am in the area. I travelled from North Carolina, USA. My daughter was with me for this trip. It is truely a Danish atmosphere.