TERMS AND CONDITIONS

These terms and conditions are the agreement between whoever shall use this site and Hotel.dk. These terms and conditions set out the rights and obligations of all users and those of Hotel.dk in relation to the services offered by this website.

Before you click on the ‘Confirm’ button at the end of the booking process, please ensure that you have carefully read all the terms and conditions. By clicking on the "Confirm" button you are committing to be bound by these terms and conditions.

If you have any questions about these terms and conditions, please email us at customerservice@hotel.dk

Use of Site
You agree to be bound by the following terms of trading when using this booking system :

WE ACT ONLY AS BOOKING AGENT FOR THE ACCOMODATION PROVIDER. THE CONTRACT FOR HOTEL ACCOMODATION IS BETWEEN YOU AND THE ACCOMODATION PROVIDER. References to "Accommodation Providers" means the owner/provider of the hotels, apartments and other accommodation of any description featured on the website and "Accommodation" means the accommodation including all facilities and services advertised on our website that we have agreed to arrange in connection with your confirmed booking. The site is available to you for making legitimate hotel bookings only - not for speculative, false or fraudulent bookings.

You accept financial responsibility for all transactions made under your name. We will require payment in full at the time of booking.

You accept to give us accurate information on all people travelling within your booking.

You are over 18 years of age.

Booking Procedure
Once you have hit the ‘Confirm’ button and Hotel.dk have sent you the booking confirmation, you will be entering in to a legally binding contract with the accommodation provider. At this point, you are authorising Hotel.dk, as agent for the accommodation provider, to debit your credit or debit card for the total amount of the booking. By proceeding to book accommodation and/or other services through the site, you accept that you will be entering into a contract with the accommodation provider on their standard terms and conditions. If they are provided we will endeavour (but undertake no liability to do so) to make copies of the accommodation provider's terms and conditions available to you.

Once you arrive at the confirmation screen, we advise you to print this off for your records before your email confirmation comes through.

It is your responsibility to check all details of the booking including arrival date, departure date, number of nights, hotel name and rooms booked. The accommodation provider needs to be informed immediately of any errors as we cannot guarantee to be able to make corrections at a later date.

Booking Confirmation
Your voucher will be emailed to you and must be printed off and presented when you check in at the hotel. Failure to do this may lead to the hotel refusing your booking &/or requesting an additional direct payment for the cost of your stay. This email voucher is your proof that the hotel booking has been prepaid. Please do not allow the hotel to charge you if you know you have already prepaid – please contact us first so we can endeavour to resolve any dispute directly with the hotel.

Payment
As stated above, payment must be made in full at the time of booking. Payment methods other than those mentioned on this site cannot be accepted for your booking. The total amount for your stay will be shown to you on the confirmation screen and printed on your email confirmation. Any extras which you decide to use during your stay at the hotel will be payable directly to the hotel. Should you see a published rate for the room during your stay which is lower than the price you paid on Hotel.dk, please check with the hotel that all inclusions are the same as they are in the Hotel.dk rate which are room, taxes, breakfast and local taxes (unless otherwise specified) and that there are no trade fairs or local festivals during the period of your stay. You acknowledge that during these periods Hotel.dk has no control over higher rates that hotels may charge. Please also note that some hotels in other countries may also charge local or other taxes, payable upon check-in, which may not be included in the payment you have made to Hotel.dk. We will endeavour to inform you of any additional charges that may apply wherever possible.

Payment Security
Hotel.dk uses secure technology when you provide us with your personal details and credit card information. The technology used is SSL (Secure Sockets Layer) which is encryption technology recognised worldwide so you can feel safe entering your details on Hotel.dk.

Amendments by You
To make any amendments to your booking, please either do so online at our web site or contact us by e-mail at customerservice@hotel.dk

All amendment requests must be received in writing and are subject to availability and a £20 amendment fee. If you need to change your dates of travel, there may be other rates valid for the new dates requested. If the hotel cannot accommodate your requested amendment, your booking will automatically revert to its original status although Hotel.dk will always endeavour to offer a suitable alternative.

Should you wish to check out of the hotel earlier than expected, please obtain a check-out slip from reception / front desk. Also contact us as soon as possible after check-out in order for us to begin the request for a refund for the unused nights. If the hotel staff confirm any refund, please ensure that you get this in writing to assist us in resolving any potential dispute.

Cancellations by You
As soon as you become aware of the fact that you will no longer be travelling, please inform us immediately. No shows are subject to charges from the hotel, however a speedy request for a refund could lead to a more satisfactory outcome.

To cancel your booking online, log in to the ‘My Account’ section of the Hotel.dk web site. Click on the ‘View/Amend’ link next to your booking to request cancellation. Click on the 'Cancel' link. You will be shown a screen which summarises any cancellation charges which may apply. If you wish to proceed with the cancellation, click the ‘Confirm Cancellation’ button. If you do not wish to proceed at this point, click the ‘Undo’ button. Your cancellation will not be processed until you click the ‘Confirm Cancellation’" button. If you do not click the ‘Confirm Cancellation’ button and you do not arrive at the hotel, your booking will be treated as a "No Show" and your booking will be charged in full. Once we have received your cancellation, an email to confirm this will be sent to you automatically.

You can also cancel your booking by contacting Hotel.dk by email at customerservice@hotel.dk quoting your Hotel.dk booking reference. Any cancellation may be subject to cancellation charges which are determined by the accommodation provider. We will endeavour to advise you of any cancellation charges that may apply as soon as possible. In our experience, cancellation charges would normally be applied as follows:
 

• You have a 24 hour cooling off period during which your booking can be cancelled without charge (unless the booking is made less than 72 hours before your arrival date at the hotel).
• Following this period, if you cancel your booking up to and including 72 hours before your arrival date at the hotel, a cancellation charge of 25% of the total cost of the booking will be applied.
• If you cancel your booking less than 72 hours before your arrival date at the hotel, a cancellation charge of 100% of the total cost of the booking will be applied.

All cancellations must be received either by submitting the cancellation online in the manner described above or via email to customerservice@hotel.dk. It is your responsibility to ensure that all cancellation requests are correctly submitted.

If you are going to arrive after 17h00 at the hotel, it is advisable to call them (the phone number is indicated on your email confirmation) and let them know. Should you fail to arrive at the hotel on the first night of the booking, the whole booking will be cancelled and you will be charged 100% for the booking.

Cancellations by Hotel.dk
If the accommodation provider alters or cancels your booking, provided we are informed by them, we will inform you as soon as reasonably possible and will seek to ensure that the relevant hotel looks after any change of accommodation as quickly and efficiently as possible. It may not always be possible for us to notify you of any change before your departure. In the event of a cancellation by the accommodation provider, we have no liability to you to make refunds or pay any compensation.

We will do our best to correct errors and omissions as quickly as practicable after being notified of them. However there may be occasions when errors occur, such as a price, product or service or other detail being displayed or presented incorrectly. In this case we reserve the right to cancel the booking at which time a full refund will be made to you.

Complaints procedure
In the unlikely event of you being unsatisfied with your hotel, please discuss any issues directly with the hotel management. Should they not resolve your complaint, please contact us immediately on our emergency number which is indicated on your hotel voucher. Failure to contact us straight away may compromise our ability to deal with your problem satisfactorily. It will also assist us in disputing any issues if you gather as much evidence as possible e.g. photographs. Please also note that we cannot be held liable for any additional charges incurred by you if alternative accommodation is sourced without our knowledge or authorization. Please also note that we are not responsible for external issues beyond the hotel’s control such as local building works.

Should you still feel that the complaint has not been resolved, please put your complaint in writing with full details of the actions you have already taken and send it to us at customerservice@hotel.dk within 7 days of your return.

Liability
Given that we only act as agents for the accommodation provider, we can accept no liability whatsoever for any death, personal injury, loss or damage of any kind, unless caused by our own negligence. Insofar as we have any liability to you, then proceedings in respect of any such liability shall be governed by English law and the exclusive jurisdiction of the English Courts.

Privacy Policy
Please click here to view Privacy Statement.

Hotel Facilities
You acknowledge that the availability of the facilities and features listed for each hotel are under the direct control of the hotel and as such Hotel.dk cannot be held responsible if those facilities or features are not made available to you during the period of your stay. If a facility or feature is of particular importance to you, then you should check with Hotel.dk or the hotel that this facility or feature will be available during your dates of stay. Please note that, in particular, swimming pools and air conditioning may only be available seasonally and it is your responsibility to check whether these facilities will be available during your stay.

You acknowledge that the inclusion in the hotel's facilities of car parking, means that a provision is made by the hotel for car parking. You acknowledge that the availability and cost of the car parking is determined by the individual hotel. It is your responsibility to check the availability and cost of the car parking provided by each hotel. The contact details of each hotel which may be booked via this website are set out in this web site.

It is your responsibility when making the booking to ensure you have booked the correct room type for your needs. All details of the room types and the number of people that can be accommodated in the room are available on the search screen and should be double checked on your email confirmation. Room types available are as follows:

Single - Contains one single bed. Suitable for one person. Please note that if your booking is at a Hostel then a Single MAY denote a single bed in a dormitory room.

Twin - Suitable for two people. Please note that twin rooms are not always available in the US.

Double - Contains one double bed or two single beds made up as a double. Suitable for two people. In the US and Canada, a double room MAY contain two double beds and so can accommodate up to 4 people.

Double for sole use - Contains two single beds or one double bed. Suitable for one person.

Triple - Contains one twin or double bed + extra bed or 2 double beds. Most hotels do not have one full size bed for each guest. Suitable for 3 people.

Quad - Suitable for four people. Please note that the room may not contain four single beds. Room may contain two double beds.

Child Bed - Often a roll away bed, suitable for a child under the age of 18 years.

Cot - Cradle or crib suitable for a child under the age of 2 years.

Please be aware that room type and size will vary from country to country. Additionally, the availability of Child Beds &/or Cots is not guaranteed and will vary from hotel to hotel.

Law
All contractual obligations arising out of these terms and conditions shall be deemed to come into existence in the country of the Principal and be subject to the law and jurisdiction of the Courts of that country.

Changes to Terms and Conditions
Hotel.dk reserve the right to change or update these terms and conditions relating to the use of the site without prior notice to you. The latest version will always be available on the site and by using the site, you are accepting the latest version available.

Intellectual Property
The copyright, trademarks and other intellectual property rights in and relating to this site are reserved to Hotel.dk. The content or data found on this site may not be reproduced, sold, transferred or modified without the prior written consent of Hotel.dk. You may not modify, copy, duplicate, display, reproduce, licence, publish, transfer or sell any information, software, products or services obtained from the website without the prior consent of Hotel.dk. You must further acknowledge that you must not use any of these intellectual property rights, except whilst making a booking as set out in these terms and conditions.

System Integrity
The usage of any device, routine or software which inhibits or interferes with the running of Hotel.dk or any booking concluded upon it is prohibited. Any action which creates a load on Hotel.dk or infrastructure which may be considered unreasonable or disproportionate is prohibited.

Access to Hotel.dk
Hotel.dk reserve the right to deny access to the site at any time as it may be affected by outside factors outside of our control.

Severability
These terms shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law and such determination shall not affect the validity and

PRIVACY AND POLICY

Hotel.dk respect the importance of your privacy. Hotel.dk is a partner to TotalStay Ltd, who is handling all personal information and private data. In the following we will explain why we collect personal data, what this data will be used for and how you can amend the data which you have submitted.

Why we collect the information

• To provide you with the highest levels of service when you use our site
• To process your bookings and send you the confirmation email
• For internal analysis
• To facilitate your future bookings with us
• To update you of any changes to your travel plans

what information is collected and stored
Name· Email address· Postal address· Mobile telephone number· Debit/credit card number and expiry date

Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. We use Secure Socket Layers (SSL) to ensure the privacy of the information provided to us and at no time are your debit/credit card details transmitted unencrypted over the Internet. To further protect the information you share with us we have an exhaustive security system that includes world class firewall technologies; logical network segmentation to allow restricted access to stored profile information and logical and physical security restrictions to our databases and systems. Whilst SSL encryption is used to protect sensitive information online we also do everything in our power to protect user-information off-line. All your information is restricted in our offices and only employees who need the information to perform a specific job are granted access to personally identifiable information. All employees are kept up-to-date on our security and privacy practices with regular quarterly updates or whenever new policies are added.

Sharing Information (The stored information is only shared with)
Our partner's bank so they can process your payments. Our partners and suppliers have access to number of bookings made but not personal details. We may be required to disclose your information if required by any applicable law or regulation

To amend your personal details
To amend you personal details stored by Hotel.dk please go to the section in Your Account entitled Amend my Details.

Your Consent
By placing an order with Hotel.dk you are consenting to the collection and use of the information you provide solely for the purposes outlined above.We may in future have to make changes to this privacy policy however the latest version will always be the one posted on Hotel.dk's website.

Log files
We use IP addresses to help diagnose problems with our server and to analyse trends/administer the site/track user's movement for our internal site traffic statistics.

Cookies
We use cookies to monitor which parts of the site are most interesting to you - a cookie is a piece of data stored on your hard drive and usage is in no way linked to any personally identifiable information whilst on our site. You can always choose to not receive a cookie file by enabling your Web browser to refuse cookies or prompt before accepting a cookie but by refusing to accept a cookie you may not be able to access many of the travel services offered by Hotel.dk.

Questions
If you have any questions about any part of this privacy policy, please contact us on Tel: +45 8082 6633 or by email at customerservice@hotel.dk